Return & Refund Policy

At AKTrendz, we aim to deliver products in good condition and as described. Please read our return policy carefully before placing an order.

Returns & Refund Eligibility

• We do not provide refunds or returns for reasons such as:

  • Change of mind

  • Wrong size ordered by customer

  • Color expectation differences

  • Minor stitching/thread variations

  • Delivery delays caused by courier services

Damaged Product Policy

• Refunds or replacements are provided only if the product is fully damaged during delivery.

• To claim a damaged product:

  1. Customer must record a full unboxing video from opening the sealed package.

  2. The damage must be clearly visible in the video.

  3. Complaint must be reported within 24 hours of delivery.

Important Conditions

• Partial videos, edited videos, or photos alone may not be accepted as proof.

• Products used, washed, or altered are not eligible for replacement or refund.

• If the claim is approved, we may provide:

  • Replacement product, or

  • Store credit, or

  • Refund to original payment method (based on availability)

How to Request

Please contact our support team with:

• Order ID

• Unboxing video

• Clear description of the issue